I made a visit to New Delhi some days back and the experience I had with one of the fast food joint was remarkable and I confess that "I am loving it". I loved there management style, the way they train there staff and the values they impart to the employees and the values they deliver to the customer. Though my experiences with the capital city so far have not been great, but the service guy of McDonald made my day and save me from a lot of hassles.
I went to New Delhi to meet someone for a personal reason and after finishing off my meeting I though of having some snacks. I spotted a McDonald outlet and stepped in; after going through the menu I did not understood much of it, because I hardly have fast food. One thing that I frequently buy from McDonald is the happy meal pack for my kids. My kids love it, though its still not very clear to me that whether there interest in the burger, French fries or the toy which they get complementary with the happy meal. I though of ordering the Happy meal pack.
I was carrying two hand bags with me on my visit; clutching one in between the legs and other in the hand, I took out my wallet and handed over the money to the service guy, he gave me the receipt and started preparing the service plate, In fraction of seconds the service plate was ready; I hurried towards the nearby empty seat while leaving something crucial...probably on the payment desk. I sat there and had the meal, I liked the meal though the toy was of least interest to me. Thinking that kids will be happy to see the speaking doll I kept it in my bag. After finishing my serving I left the outlet.
After getting out of the restaurant I called up my wife, talked to the kids and made few other calls. After finishing my calls I proceeded towards a cab as I wanted to reach the airport. In the mean time I though of having a Mint and I started moving towards a shop. I slipped my hands in the back pocket of the trouser and the earth slipped away beneath my feet.
Oh....... my God. To my surprise wallet was not there......!!!!.
What happened to my wallet....??? Have I lost it somewhere.....??? Am I a victim of pick pocketing....???
My head started swindling.......
How will I reach home....???? I even do not have money to travel to airport....!!! No identity card to show while checking-in.....!!! No money at all....!!!!
How/ where will I have my lunch...????
I felt sinking in the ground, my throat dried out and..... and heart popped up to my mouth
Thousands of thoughts were flowing in my mind. I calmly thought about the last transaction that I have made; I remembered paying the service guy. I rushed inside Mc Donald with heavy feet. I spotted that gentleman who took my order, I was not able to utter words and was finding it very difficult to speak even. I asked him "Boss have you spotted a wallet here".
To my utter surprise he gave me an affirmative answer and suddenly I felt that I have conquered something, He took my detailed signature as a formality and handed over the wallet back to me. I felt relaxed like never before; I thanked him.
I though of paying some amount to the gentleman as an appreciation but a second though came to my mind that he might feel it insulting.
I thanked him again and came out of the store. We come across genuine individuals' day in and day out and the Earth is a place worth living because of people like that gentleman. "I am loving it."
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